Our VoIP Features...
NeX3 offers both VoIP for the home and commercial VoIP services. Our commercial VoIP service has the same features as the home plan with the addition of a VoIP gateway. VoIP gateway is a way to link phones between remote offices using a virtual PBX.
VoIP Home Features   VoIP Commercial Features  
  • Call Back on Busy
  • Call blocking with toll restriction
  • Caller ID with Name
  • Call Forwarding Selective
  • Call Hunt
  • Call Return
  • Call Transfer
  • Call Waiting
  • Distinctive Ringing
  • Do Not Distrub
  • Find Me Follow Me
  • Message Waiting - Visual
  • Three Way Conference Calling
  • Voice mail to Email routing

All the same features as the VoIP Home plan with the addition of the following features:

  • Bridge remote offices
  • 3 or 4 digit extensions
  • Custom IVR plan
  • Custom IVR based on time of day
  • ACD Queues to connect callers to employee groups.
  • Toll Free numbers available

With NeX3 VoIP commercial, we give small companies a big business telephone presence!

 
 
VoIP / Digital Phone -- What is it?
VoIP stands for Voice over Internet Protocol or Voice over IP. VoIP is sometimes called digital phone service because your using the Internet to route the phone calls and the Internet runs on pure digital basis. Traditional phones, called POTS (Plain Old Telephone Service) is an analog system between you and the phone company. Between you and the phone company is called the "last mile." VoIP involves a special adapter called an ATA or ATA router. The ATA converts your analog phone signal into a digital signal that is compatible with Internet routing standards. The digital signal is routed via your Internet connection to a VoIP provider. NeX3 is a VoIP provider which allows us to deliver VoIP phone services to customers who might have an Internet connection through another provider!
Problems with VoIP & How NeX3 Solves them...

VoIP, if not done correctly, can have all sorts of problems such as echo, choppy reception, etc... This problem is usually due to having a VoIP provider that is different than your Internet service provider. If the two providers are not the same, then there is no guarantee that CoS (Class of Service) will be honored. CoS is a prioritization technique that gives a higher priority to VoIP traffic than other types of traffic such as the traffic associated with email or web browsing.

NeX3 solves these problems by providing what is called end to end CoS. When VoIP traffic hits the NeX3 network, it is immediately given a higher priority. You may be wondering if all this high priority VoIP traffic would slow down other traffic? NeX3's policy is to never over subscribe it's network. We run a world class fiber optic network and we monitor our network's utilization 24 hours a day, 7 days a week to make sure there is plenty of bandwidth for all Internet services! When NeX3 needs to route traffic through a peer or upstream provider which is sometimes necessary, we make sure we only purchase peering agreements with providers that honor CoS agreements. As VoIP becomes more popular, more and more providers will need to honor CoS & NeX3 is already doing this today!

By not over subscribing our Internet circuits, we end up paying a little more to run our network but we feel this is necessary for several reasons. If you are going to offer VoIP phone service, then we feel that it had better be as good, if not better, than what you are use too. MDU owners that bring NeX3's network into their property automatically get a world class ISP (Internet Service Provider) with end to end VoIP traffic prioritization and 24/7 utlization monitoring.